ALWAYS AT YOUR SIDE
Customization and services for long -term cooperation
Our comprehensive offering includes a range of services that extend before, during, and after the sale. Our primary objective is to cultivate an enduring relationship with our customers—one that transcends the mere economic lifespan of the asset. This enduring bond continually renews itself with each new product purchase, as we consistently enhance performance and tailor solutions to meet future needs.
Specifically, our pre-sales process involves engaging in thoughtful dialogue with our customers. Through this dialectical exchange, we craft customized solutions that comprehensively address their requirements. Additionally, we gladly accommodate special requests, such as burner tests, site visits, and detailed drawings. These specialized services are invoiced separately and subsequently discounted upon order placement.
REMOTE TECHNICAL SERVICES
Remote assistance, repairs, spare parts
From troubleshooting via conference call, to remote assistance via SIM card, up to repairs in ESA, we aim to save your time and travel costs. The spare parts service, thanks to the purchase history record set, allows rapid identification of parts and, counting on an impressive stock that we maintain beyond the legal deadlines, operates quickly and efficiently.
We do not enter into such suppliers. Here are our sales T&Cs.
TECHNICAL INTERVENTIONS “ON SITE”
Maintenance and start up
We go on site to carry out the first ignition and set up of the burners (“start up”) or for ordinary and extraordinary maintenance and repairs, even with agreed plans. We can also supervise the installation of the burners by the customer or third parties. We do not deal with erection, on-site electric cabling, nor with pipeline connections with the external fuel grid.
CONTINUOUS TRAINING
Technological and regulatory updates
Our Research Center is the ideal “gym” for training technical and commercial personnel on the performance and functioning of our products, as well as on regulatory innovations. For the latter, being at the forefront of their definition, we are always able to provide a highly qualified interpretation.
OUR DISTRIBUTORS
A global commercial network
In addition to our 5 companies or branches, our network of resellers can efficiently support you in more than 20 foreign countries both in the pre-sale phase and for technical assistance, maintenance and spare parts. If in doubt, ask us to confirm who the authorized local distributor is but you are welcome to contact us directly if you are not happy with the service.
Contact us to receive support or to request information